Shipping policy

Thanks for shopping with Heliocare NZ, we make all efforts to process your order within 48 hours, however orders placed over weekends or holidays may take a little longer than this due to the human nature of our business. Once your order is processed you will receive your shipping confirmation. All items are sent via tracked services.

Standard shipping (NZ) is generally up to 10 days however there are exceptions, especially during the holiday seasons. Please have extra patience with couriers at this time and if you have any concerns, do get in touch with us at hello@heliocare.nz

Express shipping (NZ) is usually over night and up to 5 working days however there are exceptions, especially during the holidays. Please have extra patience with couriers at this time and if you have any concerns, do get in touch with us at hello@heliocare.nz

Heliocare NZ offers free shipping on all orders over $100.00 in New Zealand.

Express Shipping to Australia via DHL Express, door to door service and generally take around 5-7 days however there are exceptions, especially during the holidays. Please have extra patience with couriers at this time and if you have any concerns, do get in touch with us at hello@heliocare.nz

Standard Shipping to Australia can take up to 14 days however there are exceptions, especially during the holidays. Please have extra patience with couriers at this time and if you have any concerns, do get in touch with us at hello@heliocare.nz

In alignment with Australian import regulations, Heliocare must be purchased for personal use and no more than 3 months supply is to be imported at any one time. Should your order exceed more than 3 months supply or seem to fall outside of what is deemed to be reasonable personal use by us, we may contact you to advise you of these regulations and suggest a change be made to your order. Any duties payable are the responsibility of the importer/buyer.